Hotel Vouchers
Use hotel vouchers for accommodation confirmation, check-in support, stay dates, room reference and reception-ready travel information.
Need hotel voucher help
Voyage On Assist Documents Hub
Travel documents, vouchers and itinerary files in one secure place.
Access hotel vouchers, transfer confirmations, itinerary documents, guide notes, travel wallet items and emergency information for your confirmed journey with Voyage On Assist.
Mobile friendlyTraveller-first supportEasy voucher access
Traveller Document Support
Simple access to the travel documents you need during your journey.
Voyage On Assist helps travellers keep important trip documents organised, accessible and easy to request when support is needed. This Documents Hub is designed for B2C travellers who want fast access to vouchers, confirmations, itineraries and useful journey notes without searching through multiple messages.
Use this page before departure, during transfers, at hotel reception, before sightseeing, or whenever a travel document needs to be checked quickly.
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Find your travel vouchers fasterKeep hotel vouchers, transfer confirmations and service files easy to locate before each travel step.
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Reduce travel-day stressKnow what to save, what to show and what to request if a document is missing or unclear.
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Built for confirmed travellersDesigned for customers who already have a booking and need practical document assistance.
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Clear support pathwayUse the form or support email to share your traveller name, booking reference and required document.
Travel document types available to travellers.
Use the Documents Hub to review, save and request important files connected to your confirmed journey, including vouchers, transfer details, itinerary documents and emergency support information.
Transfer Confirmations
Review pickup timing, meeting point notes, driver or route details, airport transfer information and transfer-related support instructions.
Need transfer helpFlight / Rail Files
Keep travel timing, route confirmation, airport or station notes and transport-related information accessible during your journey.
Need timing helpItinerary Files
Use itinerary files to review day-wise travel plans, booked services, sightseeing schedules, transfer flow and journey reminders.
Need itinerary helpGuide Documents
Access destination notes, local guidance, service reminders, city information and traveller tips useful during your trip.
Need guide helpEmergency Information
Keep important support contacts, booking references, emergency assistance details and essential travel notes ready when needed.
Need emergency infoOffline Travel Wallet
Save the documents you may need before airport movement, hotel check-in, transfers, sightseeing services or city-to-city travel.
Full itinerary fileSave the day-wise travel plan before starting the journey day.
Voucher packKeep hotel, transfer and service confirmations together.
Emergency contactsSave support contact information for quick access during travel.
Route and city notesSave destination guidance before travelling between cities or services.
👤For individual travellersEasy document access for solo travellers, couples and families.
🏨For hotel check-inKeep your hotel voucher ready before reaching reception.
🚐For transfer pickupCheck pickup time and meeting point before moving.
📱For mobile accessDesigned to be simple, responsive and easy to use on phones.
Keep documents ready before every travel movement.
Check required files before leaving for the airport, station, hotel reception, transfer pickup or scheduled local service.
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Before airport or station transferKeep tickets, transfer confirmation, pickup notes and traveller ID ready.
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Before hotel check-inKeep hotel voucher, passport copy and stay information ready.
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Before sightseeing or servicesOpen relevant vouchers, guide notes and timing confirmation.
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Before travelling offlineSave essential travel documents before entering low-connectivity areas.
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When a file is missingUse document support with traveller name, booking reference, travel date and required file type.
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Before sharing detailsOnly share booking information through official Voyage On Assist support channels.
How to use the Documents Hub.
Follow this simple flow when checking or using your travel documents during a confirmed journey.
Step 01Open the Documents Hub from your traveller area, booking message or saved trip link.
Step 02Select the document type you need, such as hotel voucher, transfer confirmation, itinerary file or guide document.
Step 03Open, download or save the file before your next service, movement or check-in point.
Step 04If a document is missing or unclear, submit a document support request with booking details.
Support Request
Request travel document support.
Use this form when a travel file, hotel voucher, transfer confirmation, itinerary or guide document is missing, unclear or difficult to access.
Need help finding a file?
Document support helps travellers request missing or unclear vouchers, confirmations, itinerary files and guide notes.
Travel Documents Hub FAQ.
Quick answers for traveller document access, vouchers, itinerary files and support requests.
Where do I find hotel vouchers?Open the Documents Hub and select Hotel Vouchers or Travel Wallet if available. Save the voucher before reaching hotel reception.
What should I do if a voucher is missing?Use document support with your traveller name, booking reference, travel date and the missing document type.
Should I save documents offline?Yes. Save important files before travel movement, transfer pickup, check-in or low-connectivity areas.
What details should I include in a request?Include traveller name, booking reference, current city, travel date and the exact document you need help with.
Can I use the Documents Hub on mobile?Yes. The page is responsive and designed for easy mobile access while travelling.
Which documents should I check before transfer pickup?Check your transfer confirmation, pickup time, meeting point notes, traveller ID and any route instructions.
Need document assistance?
Contact Voyage On Assist with your traveller name, booking reference and the document you need help with.