Open traveller access
Use the traveller access link or login details provided for your confirmed journey.
Voyage On Assist Help Centre
Traveller Manual for a smoother supported journey.
A simple B2C traveller guide to using your Voyage On Assist dashboard, travel documents, transfer support, daily updates, check-ins and SOS help during your confirmed journey.
Dashboard guidanceDocument helpTransfer supportSOS instructions
Traveller Help Centre
Everything travellers need to understand Voyage On Assist tools.
The Voyage On Assist Traveller Manual helps confirmed travellers use the platform with confidence before and during a journey. It explains where to check today’s trip details, how to save travel documents, when to use transfer support and what to include when contacting support.
This guide is written for individual travellers, couples and families who want clear instructions, quick actions and simple support during an active trip.
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Know where to startOpen your traveller access, review your dashboard and check the next action for your journey.
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Keep travel documents readyUse the manual to understand hotel vouchers, transfer confirmations, itinerary files and travel wallet items.
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Use support the right wayLearn what details to share when requesting help for transfers, hotels, documents or urgent trip issues.
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Stay organised every dayFollow the daily routine to check pickup times, files, city notes and check-in updates.
Start using Voyage On Assist in six simple steps.
Use this quick traveller flow before departure and during your confirmed journey.
Review dashboard
Check trip status, today’s city, pickup guidance, live updates and next actions.
Save documents
Open or download vouchers, itinerary notes, guide files and travel wallet items.
Check transfers
Review pickup time, meeting point, driver guidance and transfer notes before movement.
Send check-in
Share daily feedback if you need assistance or want to update support about your day.
Request help
Use trip support or SOS support when transfer, hotel, document or route help is needed.
Dashboard Guide
Your dashboard is the main traveller view for active trip information, daily updates and support actions.
Trip CommanderShows journey stage, readiness, progress and next action.
Smart Today PanelShows today’s city, pickup time, weather note and required documents.
Live Feed UpdatesShows active support notes, reminders and service updates.
Daily Check-inUse this to share All Good, Need Help or service concerns.
Documents & Travel Wallet
Keep important trip files ready before each travel movement, hotel check-in or service.
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Hotel vouchersUse for check-in, accommodation confirmation and reception-ready information.
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Transfer confirmationsUse for pickup timing, meeting points, vehicle notes and route support.
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Itinerary filesUse for day-wise travel planning, scheduled services and journey flow.
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Guide documentsUse for city notes, destination information, traveller reminders and local guidance.
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Offline accessSave key files before travel movement or low-connectivity areas when possible.
Transfers & Driver Support
Use transfer support to check pickup, driver, vehicle and meeting point guidance.
Pickup timeReview your confirmed pickup timing before leaving your current location.
Meeting pointCheck the airport, station, hotel or landmark meeting instructions.
Driver detailsReview driver or transfer support information when available.
Route supportUse support if the route, timing or meeting location is unclear.
Daily travel routine.
Follow this simple daily flow to stay organised during your journey.
MorningCheck today’s city, pickup time, weather note and required files.
Before pickupOpen transfer details and confirm meeting point and support notes.
At hotelKeep hotel voucher, passport copy and meal plan information ready if required.
End of dayUse daily check-in to share feedback or ask for support if needed.
📍Check locationConfirm city, hotel, pickup point or meeting landmark.
📄Open filesSave vouchers and itinerary notes before movement.
🚐Review transferCheck pickup timing and meeting instructions.
📝Send updateUse check-in if you need help or want to share feedback.
Daily check-ins
Share how your day is going and request help when needed.
Support & SOS
Use the correct support route for your travel situation and include clear trip details.
Trip supportUse for general document, transfer, hotel and travel questions.
SOS supportUse for urgent active-trip issues requiring quick attention.
What to includeTraveller name, booking reference, current location and issue category.
Email supportsos-ongo@voyageonassist.co.uk
Traveller Manual FAQ.
Helpful answers for using Voyage On Assist traveller tools, documents, transfers and support.
Where do I find my travel documents?Open Documents Hub or Travel Wallet to access vouchers, confirmations, itinerary files and guide documents.
What if my transfer details change?Review the latest transfer update and contact support if timing, meeting point or route information is unclear.
When should I use SOS support?Use SOS support for urgent active-trip issues such as transfer delay, hotel concern, missing document or immediate travel support.
How do I contact support?Email support with your traveller name, booking reference, current location and issue category.
Should I save documents offline?Yes. Save key travel documents before airport movement, transfers, hotel check-in or low-connectivity areas.
What details should I include in a support request?Include traveller name, booking reference, current location, travel date and the feature or issue you need help with.
Need help using Voyage On Assist?
Contact support with your traveller name, booking reference, current location and the feature you need help with.